National Westminster Bank Plc

Financial Ombudsman decision DRN0948526 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Thu Feb 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Identity checks and access

In the Ombudsman’s words

NatWest says the account was closed when it still hadn’t received the documents it had asked for more than ten weeks after Mr O applied for the account.Account closed or refused

He could see from the information he was given that NatWest would require proof of his address.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0948526.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.