Barclays Bank Plc
Financial Ombudsman decision DRN0940674 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Mon Mar 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Barclays accepted that S had a ‘poor customer journey’ since the fraud was committed, including the time it took to answer Mr D’s questions about the fraud and the effort it has taken to change the mandate.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0940674.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.