HSBC Bank plc

Financial Ombudsman decision DRN0937485 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

Mr B complains that HSBC Bank Plc lent to him irresponsibly over a number of years.Irresponsible lending

I’m satisfied that it is more likely than not, Mr B did tell HSBC about his situation. And they agreed to accept reduced payments.Treatment in financial difficulty

Rules cited

FCA DISP (Dispute Resolution), Financial Services and Markets Act 2000

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0937485.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.