Virgin Money plc
Financial Ombudsman decision DRN0935459 Upheld
Upheldoutcome, as published by the Ombudsman
£696redress stated in the decision
Thu Jan 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr J complains that the car he bought using his Virgin Money plc credit card wasn’t fit for purpose or of satisfactory quality when it was sold.Card dispute or chargeback
I also think it should pay him £250 for the handling of this complaint. That’s because it’s clear to me that Mr J has been inconvenienced by the time it has taken it to provide us with the information we asked for to resolve this dispute.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0935459.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.