Barclays Bank Plc
Financial Ombudsman decision DRN0931211 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,000redress stated in the decision
Mon Feb 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Complaint handling
In the Ombudsman’s words
it took 13 days to pay the money back into her accountPayment delayed or failed
compensation of £100 to Mrs T for its delay in dealing with her complaintComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0931211.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.