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Bank of Scotland Plc

Financial Ombudsman decision DRN0929023 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Support for vulnerable customers, Bereavement and power of attorney

In the Ombudsman’s words

And she has disputed whether the loan was appropriately given.Complaint handling

She considered Mrs R’s circumstances carefully, noting that she was a vulnerable widow with declining health and, as a pensioner, had a limited income.Support for vulnerable customers

Mrs R complains that a loan, from Bank of Scotland plc (“Bank of Scotland”) and which was agreed in 2007, should have been settled following the death of Mr R in 2010.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0929023.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.