HSBC Bank plc

Financial Ombudsman decision DRN0914137 Not upheld

Not upheldoutcome, as published by the Ombudsman

£30redress stated in the decision

Mon Apr 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Support for vulnerable customers

In the Ombudsman’s words

Mr and Mrs M complain that HSBC Bank Plc withdrew their overdraftAccount closed or refused

Mrs M was diagnosed with cancer a few years ago and at times Mr M has had to look after her full time.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0914137.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.