Virgin Money plc
Financial Ombudsman decision DRN0906979 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri May 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Data and privacy
In the Ombudsman’s words
Miss B had a mortgage with Virgin, held jointly with her partner. The relationship ended and Miss B contacted Virgin to change the mortgage into her sole name.Mortgage administration
Complaints about alleged breach of data protection law are for the Information Commissioners’ Office to considerData and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0906979.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.