TSB Bank plc

Financial Ombudsman decision DRN0896022 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Mon Jul 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Refund £48 representing the fees charged for two over-limits, the returned direct debit and one late paymentCharges and fees

Amend Mr A’s credit file to remove the two entries that show his account as having payments up to one month lateCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0896022.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.