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Tesco Personal Finance Limited

Financial Ombudsman decision DRN0887449 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Treatment in financial difficulty

In the Ombudsman’s words

Mr O then complained to Tesco as he wasn’t happy the account had also been blocked at the same time it was placed on hold, unbeknown to him.Funds blocked or frozen

Mr O complains about how Tesco Personal Finance PLC (“Tesco”) handled his credit card account when he told them of financial difficulties and health problems.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0887449.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.