National Westminster Bank Plc

Financial Ombudsman decision DRN0886183 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Mr B complains that National Westminster Bank Plc (NatWest) did not cancel a direct debit when it was asked, which resulted in his accounts incurring charges.Charges and fees

Mr B’s accounts are now with the bank’s recoveries department and he is concerned that his credit file may have been adversely affected by this.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0886183.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.