National Westminster Bank Plc

Financial Ombudsman decision DRN0874462 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon Jun 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

NatWest was sent a report that these funds were fraudulent by the sender’s bank. So it removed the money and told Mr B it would be closing his account.Account closed or refused

Mr B didn’t agree and wanted his complaint to be reviewed by an ombudsman.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0874462.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.