National Westminster Bank Plc

Financial Ombudsman decision DRN0874100 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Fri Oct 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Support for vulnerable customers

In the Ombudsman’s words

Mr M complains National Westminster Bank Plc has discriminated against him and unfairly closed his account.Account closed or refused

I did, however, feel that reasonable adjustments NatWest had put in place had broken down on a number of occasions.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0874100.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.