Barclays Bank UK PLC

Financial Ombudsman decision DRN0872534 Upheld

Upheldoutcome, as published by the Ombudsman

£2,183redress stated in the decision

Thu Jul 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

Barclays Bank UK PLC blocked his new account after he deposited a large cheque.Funds blocked or frozen

Mr B said he had been passed back and forth between branch and telephone operators. And no-one seemed able to help.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0872534.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.