Lloyds Bank PLC

Financial Ombudsman decision DRN0871651 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Mar 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Lloyds Bank plc acted unfairly when it called in the company’s borrowings and told the company it was going to start recovering what was owed.Treatment in financial difficulty

S also doesn’t feel it was fair of Lloyds to charge them a fee when they paid off the loan.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0871651.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.