Halifax Limited

Financial Ombudsman decision DRN0864338 Not upheld

Not upheldoutcome, as published by the Ombudsman

£237redress stated in the decision

Mon Jul 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

Halifax has refunded four lots of £12 late payment fees (£48 in total).Charges and fees

Miss H complains that Bank of Scotland plc (“Halifax”) has repeatedly failed to send credit card statements in the post.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0864338.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.