Barclays Bank UK PLC

Financial Ombudsman decision DRN0858417 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Thu Oct 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mr C complains about the overall customer service he received from Barclays Bank UK PLC (Barclays) following the closure of his account.Account closed or refused

Mr C has then tried to find out what has happened to his SAR request and it seems Barclays were unable to give him a definitive answer. Like our investigator, I think the most likely explanation is that because they had not properly recorded the request... I also agree that Mr C raised this issue in his complaint and Barclays have not dealt with it in their final response letter. Again that is poor service and so Mr C is correct when he says his complaint was not properly dealt with.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0858417.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.