Virgin Money plc
Financial Ombudsman decision DRN0856355 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Thu May 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Interest and rates
In the Ombudsman’s words
This resulted in Mrs F being charged a late payment fee and interest.Charges and fees
Mrs F complains that Virgin Money plc gave her incorrect information about a promotional interest rateInterest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0856355.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.