Barclays Bank Plc
Financial Ombudsman decision DRN0840962 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Thu Jan 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Complaint handling
In the Ombudsman’s words
Mr R complains that Barclays Bank Plc won’t give him an overdraft on his current account.Irresponsible lending
I am saying that Barclays has provided poor service to Mr R on occasion.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0840962.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.