Moneybarn Limited
Financial Ombudsman decision DRN0837223 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Nov 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
Mr C then complained to Moneybarn that the terms of his agreement say that Moneybarn will act as his agent to negotiate with his insurers to settle an insurance claim, and they haven’t done this.Complaint handling
Mr C is unhappy because Moneybarn No. 1 Limited didn’t liaise with his insurance company following a road traffic accident.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0837223.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.