Capital One (Europe) plc

Financial Ombudsman decision DRN0836359 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Dec 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Mrs S complains that Capital One (Europe) plc failed to make a chargeback in respect of a phone.Card dispute or chargeback

I agree with the investigator that some compensation is due for the poor adviceService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0836359.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.