Lloyds Bank PLC

Financial Ombudsman decision DRN0831706 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Feb 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Identity checks and access

In the Ombudsman’s words

Mrs B’s complaint is about a number of transactions on her account from 2006 to 2008.Unauthorised transaction

Mrs B says she’s been the victim of fraud and complains that Lloyds Bank Plc won’t give her the information she’s asked for.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0831706.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.