Elderbridge Limited
Financial Ombudsman decision DRN0824973 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Fri Nov 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Service failure
In the Ombudsman’s words
In December 2017, Elderbridge wrote to Ms M to tell her about a rise in the interest rate on her secured loan.Interest and rates
Ms M complains about the way Elderbridge Limited have handled her request to increase her direct debit payment amount on her secured loan.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0824973.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.