Bank of Scotland Plc

Financial Ombudsman decision DRN0822136 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Feb 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mrs M complains that Bank of Scotland plc (trading as Halifax) allowed fraudulent transactions on her credit card accountAPP scam refund refused

Mrs M did not agree. She said, in summary, that her complaint had been mis-represented and had not been reviewed objectively.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0822136.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.