The Mortgage Works (UK) Plc

Financial Ombudsman decision DRN0819401 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Oct 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

They are unhappy that when their fixed rate ended they weren’t told and so were moved onto TMW’s managed variable rate (MVR) of interest.Interest and rates

Mr and Mrs P’s complaint is about their mortgage with The Mortgage Works (UK) plc (TMW).Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0819401.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.