National Westminster Bank Plc

Financial Ombudsman decision DRN0818999 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Mar 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Data and privacy

In the Ombudsman’s words

sent their mortgage offer to the wrong addressMortgage administration

documentation intended for an unrelated third party had been sent to Miss K and Mr CData and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0818999.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.