HSBC Bank plc

Financial Ombudsman decision DRN0818916 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£41redress stated in the decision

Tue Sep 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

Mr and Mrs W complain that HSBC Bank plc charged them for depositing a foreign cheque and for moving their account.Charges and fees

On balance I consider that Mr and Mrs W were not fully informed about the lack of online access and for that reason I uphold this complaint in part.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0818916.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.