Wonga Group Limited
Financial Ombudsman decision DRN0813072 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
Wonga incorrectly debited more than £700 from Mr A’s bank account for loan repayments resulting from apparently fraudulent lendingUnauthorised transaction
Wonga has agreed that it did not respond to Mr A’s complaint as well as it should have doneComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0813072.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.