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Provident Personal Credit Limited

Financial Ombudsman decision DRN0803948 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

A loan was taken out with Provident, in Ms W’s name. She’s explained that this formed part of a larger fraud, perpetrated against her by her ex-partner. She’s said that she didn’t take out the loan, authorise it, or benefit from the funds.Unauthorised transaction

remove any record of the loan from Ms W’s credit fileCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0803948.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.