Santander UK Plc
Financial Ombudsman decision DRN0803884 Not upheld
Not upheldoutcome, as published by the Ombudsman
£26,000redress stated in the decision
Thu Nov 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Mortgage administration
In the Ombudsman’s words
Mr and Mrs A have complained that Santander UK Plc failed to ensure that they had an endowment policy in place to cover the interest-only part of their mortgage.Product mis-sold
In 2002 they moved house. They paid off the mortgage and took out a new one, again on an interest-only basis, with the same policy as the repayment vehicle.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0803884.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.