Santander UK Plc
Financial Ombudsman decision DRN0792153 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri May 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Mortgage administration
In the Ombudsman’s words
I was also concerned that the way Mr and Mrs F organised their monthly repayments shouldn’t have any adverse impact on their credit files.Credit file reporting
Mr and Mrs F complain about the way that Santander UK plc managed their mortgage account.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0792153.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.