Santander UK Plc
Financial Ombudsman decision DRN0788799 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Support for vulnerable customers
In the Ombudsman’s words
Miss K complains that Santander UK Plc has unfairly refused to refund bank charges applied to her current account over the years.Charges and fees
Her circumstances have been difficult, as she has suffered serious illness and this has meant attending regular out-patient appointments and periodic admissions to hospital.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0788799.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.