National Westminster Bank Plc

Financial Ombudsman decision DRN0785812 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Jun 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

Interest was charged on the overdraft between December 2013 and September 2014Charges and fees

NatWest accepted the service it had given Mr T had fallen short in a number of waysService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0785812.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.