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Shop Direct Finance Company Limited

Financial Ombudsman decision DRN0782006 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Refund all charges and interest incurred since 26 January 2016.Charges and fees

Remove any adverse data from Miss F’s credit file from the date of purchase to the date the item was returned, 26 January 2016.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0782006.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.