National Westminster Bank Plc

Financial Ombudsman decision DRN0778221 Not upheld

Not upheldoutcome, as published by the Ombudsman

£286redress stated in the decision

Mon Sep 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

I am not persuaded that the bank has made any errors in how it has applied the overdraft charges.Charges and fees

Mr M complains that National Westminster Bank Plc didn’t update his address when he moved abroad and so he hasn’t been receiving details of the status of his account and charges.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0778221.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.