Firms › Home Retail Group Personal Finance Limited ›

Home Retail Group Personal Finance Limited

Financial Ombudsman decision DRN0774551 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Product mis-sold

In the Ombudsman’s words

She has also complained about another item on her account that she says she did not purchase.Unauthorised transaction

She says that when she bought a computer in one of the stores she was misled about how long she had to repay the item before any interest would be added.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0774551.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.