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Northern Debt Recovery Limited

Financial Ombudsman decision DRN0774339 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr H complains that Northern Debt Recovery Limited (NDR) did not initially treat him positively and sympathetically when he told it he was having financial difficulties.Treatment in financial difficulty

I order Northern Debt Recovery Limited to refund to Mr H:  charges and interest between 22 June 2012 and 17 August 2012 totalling £390;  the solicitor’s case preparation fee of £150; and  the NDR accept case file fee of £200.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0774339.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.