Barclays Bank Plc
Financial Ombudsman decision DRN0768962 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Feb 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Ms M complains about her offset mortgage with Barclays Bank Plc. Ms M says she didn’t know some of her savings accounts weren’t linked to the mortgage, and Barclays should have done more to make her aware.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0768962.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.