TSB Bank plc

Financial Ombudsman decision DRN0761256 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon May 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

his account was blockedFunds blocked or frozen

he was kept waiting and then told that the relevant department had closed and nothing could be done until after the weekendService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0761256.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.