NewDay Ltd

Financial Ombudsman decision DRN0760981 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Aug 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

She asked NewDay to refund the interest which had been charged to her account in August 2018.Charges and fees

Mrs P complained to NewDay in September 2018. She said she hadn’t received her statement in large print and had to ask a third party to read it for her.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0760981.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.