TSB Bank plc

Financial Ombudsman decision DRN0758330 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Mon May 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Miss T complains that TSB Bank plc acted unfairly when it closed her current account.Account closed or refused

He accepted that Miss T was distressed by what happened, and that TSB could’ve handled the situation better.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0758330.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.