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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN0756623 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Mr and Mrs E complain that they were mis-sold a fixed term savings bondProduct mis-sold

The bank promised Mr and Mrs E a call-back. It did not do this and offered £50 compensation for poor customer service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0756623.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.