National Westminster Bank Plc

Financial Ombudsman decision DRN0750208 Upheld

Upheldoutcome, as published by the Ombudsman

£750redress stated in the decision

Mon Apr 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

to refund the charges applied to her account as a result of Ms S incurring the costs of returning to the UK twice and going overdrawnCharges and fees

NatWest told Ms S that she wouldn’t have to wait and that the branch would be able to print her statements off at the counter straightaway.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0750208.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.