Greenlight Credit Ltd

Financial Ombudsman decision DRN0748375 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Oct 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees, Support for vulnerable customers

In the Ombudsman’s words

complains Greenlight Credit Ltd (trading as “Varooma”) lent him money twice, despite the lending being unaffordable and irresponsible.Irresponsible lending

He also complains it’s added excessive charges to his accountCharges and fees

The notes I’ve seen show that Varooma identified the fact that Mr O was vulnerable at this stage.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0748375.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.