Close Brothers Limited

Financial Ombudsman decision DRN0739046 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Thu Apr 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Data and privacy, Service failure

In the Ombudsman’s words

Mrs M, represented by Mr M, complains that Close Brothers Limited sent information to an old address causing distress and costs.Data and privacy

I do not find that Mrs M was provided with the service she should have been.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0739046.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.