HSBC Bank plc

Financial Ombudsman decision DRN0733825 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,900redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

She says she told HSBC that this was causing her financial difficulty but, that it had not been prepared to refund the charges.Treatment in financial difficulty

Mrs D complains that continuous HSBC Bank Plc charges have created a “cycle of debt” for her and that this has put her in financial hardship.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0733825.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.