TSB Bank plc

Financial Ombudsman decision DRN0732668 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jul 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr and Mrs A complain that TSB Bank plc won’t refund £5,000 to them which they say went missing from their account in 2007.Unauthorised transaction

Mr A is unhappy that TSB Bank cannot say where the £5,000 has gone. And he doesn’t feel that TSB Bank has investigated his concerns properly.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0732668.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.