Barclays Bank Plc
Financial Ombudsman decision DRN0732460 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Mon Feb 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Complaint handling
In the Ombudsman’s words
Miss A complains about Barclays Bank Plc’s treatment of her account, when she was unable to access funds she held in that account.Payment delayed or failed
I agree that it shouldn’t have given the false information to Miss A that it did.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0732460.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.