Firms › Nationwide Building Society ›

Nationwide Building Society

Financial Ombudsman decision DRN0731369 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mr and Mrs A’s complain concerns their mortgage with Nationwide Building Society. They are unhappy they have not been able to set up a direct debit to make the monthly payments.Mortgage administration

I don’t think Nationwide have provided the level of service it is reasonable for Mr and Mrs A to expect, as customers acting in good faith and keen to make payment.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0731369.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.