Vanquis Bank Limited

Financial Ombudsman decision DRN0725823 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

refund a card repayment which it took by a direct debitCharges and fees

Miss D complains that Vanquis Bank Limited told her she could make a credit card repayment of a fixed amount each moth. She says it sent her text messages with conflicting and misleading information about how much she needed to repay.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0725823.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.